Swissôtel Al Ghurair 5 stars

Customer review rating (ALL Rating) 4.3/5 2,937 reviews

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Description

Hotel extras

  • Connected to Al Ghurair Centre, Dubai's first shopping Mall

  • Kid approved! Family friendly accommodation with special treats for our young guests

  • Complimentary shuttle service to La Mer Beach 3 times per day.

  • Home to Little Explorer's brunch, the award winning family friendly culinary activity

  • Award winning Swissotel Spa & Sports, rated amongst the top 3 Spa's in Dubai by Tripadvisor

Our accommodation(s)

Hotel location

Swissôtel Al Ghurair

Po Box 185051, Umar Bin Al Kattab Road, Deira
185051 Dubai
United Arab Emirates

GPS:25.269321, 55.316925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,937 reviews

TripAdvisor Rating  4.5/5  3,349 reviews

Certificate of excellence 2024

could be better

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

the front office (reception) service was good. the restaurant service was good. however, the room service was bad because 1) delayed cleaning the rooms at one time 1 got back around 3 and the room was yet to be cleaned 2) lack of adequate toiletries, thus my expectation is that if you removed used items they must be replaced.

experience is bad

Customer review rating 3.0/5

Shahin Families - Confirmed reviews ALL

I was discomfort for what happen during the alarm, kids were scare and crying

Customer review rating 5.0/5

Francis Families - Confirmed reviews ALL

extremely satisfied

Well located but less than a Swissotel experience

Customer review rating 3.0/5

Ahmed J. Families - Confirmed reviews ALL

The location is good, and the room size is good. However, the room is a bit smelly, and the team needs more customer service training. They are never a Swissotel experience. Definitely less than 5 stars of experience.

Well Located but Never the Swissotel standard

TripAdvisor rating 2.0/5

wikithoughts TripAdvisor review

The location is good, and the room size is good. However, the room is a bit smelly, and the team needs more customer service training. They are never a Swissotel experience. Definitely less than 5 stars of experience. I was looking to get a monthly/yearly agreement with the hotel, but the customer service was below expectations.

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Other web-users rate our hotel

  • 1,591 reviews 9.3/10 Location
  • 1,974 reviews 7.8/10 Room
  • 4,265 reviews 8.8/10 Service
  • 35 reviews 7.1/10 WiFi
  • 959 reviews 7.2/10 Breakfast
  • 783 reviews 7.8/10 Cleanliness
  • 162 reviews 9.3/10 Wellness Area
  • 31 reviews 4.2/10 Bar

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